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Company Info:
J-K Network Services
Unit 3 IJKLM 3rd floor Crissant Plaza Building No.272 Commonwealth Avenue Old Balara, Quezon City, Philippines
Quezon City, NCR, Philippines

Phone: 09178139678
Web Site:

Company Profile

Mandarin Email Chat Support



Clark, PAM


Customer Service

Employment Type:

Full time



Job Views:


Job Description:

COMPANY PROFILE: This Company is an Omni channel provider of customer care and back-office support solutions.
Position: Mandarin Email Chat Support
Location: Clark, Pampanga
Industry: BPO Company
Salary: P50, 000 - P60, 000
Schedule: Shifting schedule
Benefits: HMO 1 free dependent, Free Transportation
  • Assisting users with login and registration processes.
  • Assisting users with account updates.
  • Providing account approvals for new user accounts.
  • Assisting users with module allocations.
  • Assisting users with tracking payments in limited scenarios.
  • Fixing issues with coupon codes 3. Providing invoice links or PDFs via email, generated from our system, in limited scenarios.
  • Liaising with our internal payment support expert to support them.
  • Helping users manage module sharing and posting requests.
  • Triaging bugs in system
  • Assisting users with navigating and using the overall system.
  • Flagging technical issues and escalating to Tier.
  • Flagging module issues and escalating to Tier 3.
  • Assisting to report technical issues in Jira.
  • Answering content-based questions with links to existing guidance content.
  • Answering basic function questions by confirming with the Coalition Customer Success Manager.
  • Analyzing user questions and helping find the appropriate response.
  • Collecting user’s feedback (if any) and reporting to Coalition Customer Success Manager.
  • Flagging unresolvable issues for our Tier 3 experts.
Recruitment Process:
  • Paper Screening
  • Initial Interview
  • Ops Interview

Job Requirements:

  • Can speak, read and write in Mandarin and English
  • Proven customer support experience
  • Ability to multitask and meet established deadlines; must be a self-starter and be able to work independently as well as being a team player.
  • Ability to work in a fast-paced environment; strong organizational skills a must.
  • Previous experience with Zendesk is a huge bonus!
  • A go-getter attitude would help a candidate be successful in this role.
  • Must willing to work in Clark, Pampanga