Sign up
  • Our affiliates:

  • Buy & Sell Philippines
  • PropertyFinder Philippines
  • CarFinder Philippines Philippines
  • What's Happening
Query INSERT INTO `statistics` (`user_sid`, `ip`, `event`, `object_sid`, `type`, `date`, `featured`, `priority`, `price`, `plugin`) VALUES (0, '3.236.84.188', 'viewListing', 230871, '6', NOW(), 0, 0, 0, '') : 
Duplicate entry '15411443' for key 'PRIMARY'
Query INSERT INTO `page_view` SET `id_pages` = '/display-job/', `param` = 230871, `ip_address` = '3.236.84.188', `date` = NOW(), `contract_id` = 0 : 
Duplicate entry '4007379' for key 'PRIMARY'




Company Info:
J-K Network Services
Unit 3 IJKLM 3rd floor Crissant Plaza Building No.272 Commonwealth Avenue Old Balara, Quezon City, Philippines
Quezon City, NCR, Philippines

Phone: 09178139678
Web Site: https://lnkd.in/f9SXSrz

Company Profile





Mandarin Email Chat Support

col-narrow-left

Location:

Clark, PAM

Category:

Customer Service
col-narrow-right

Employment Type:

Full time

Posted:

07.21.2021

Job Views:

34
col-wide

Job Description:

COMPANY PROFILE: This Company is an Omni channel provider of customer care and back-office support solutions.
Position: Mandarin Email Chat Support
Location: Clark, Pampanga
Industry: BPO Company
Salary: P50, 000 - P60, 000
Schedule: Shifting schedule
Benefits: HMO 1 free dependent, Free Transportation
Responsibilities:
  • Assisting users with login and registration processes.
  • Assisting users with account updates.
  • Providing account approvals for new user accounts.
  • Assisting users with module allocations.
  • Assisting users with tracking payments in limited scenarios.
  • Fixing issues with coupon codes 3. Providing invoice links or PDFs via email, generated from our system, in limited scenarios.
  • Liaising with our internal payment support expert to support them.
  • Helping users manage module sharing and posting requests.
  • Triaging bugs in system
  • Assisting users with navigating and using the overall system.
  • Flagging technical issues and escalating to Tier.
  • Flagging module issues and escalating to Tier 3.
  • Assisting to report technical issues in Jira.
  • Answering content-based questions with links to existing guidance content.
  • Answering basic function questions by confirming with the Coalition Customer Success Manager.
  • Analyzing user questions and helping find the appropriate response.
  • Collecting user’s feedback (if any) and reporting to Coalition Customer Success Manager.
  • Flagging unresolvable issues for our Tier 3 experts.
Recruitment Process:
  • Paper Screening
  • Initial Interview
  • Ops Interview

Job Requirements:

Requirements:
  • Can speak, read and write in Mandarin and English
  • Proven customer support experience
  • Ability to multitask and meet established deadlines; must be a self-starter and be able to work independently as well as being a team player.
  • Ability to work in a fast-paced environment; strong organizational skills a must.
  • Previous experience with Zendesk is a huge bonus!
  • A go-getter attitude would help a candidate be successful in this role.
  • Must willing to work in Clark, Pampanga